Helpdesk/Desktop Support

Philadelphia, Pennsylvania

Earn an Educational Stipend

Hybrid

April 2025

Our Proven Path

Train

Through job training across our 10 different career pathways, Year Up United sets students up for success on a path they’re passionate about—and it starts by building a foundation of expertise. You will receive an educational stipend and skills-first training in:

Computer Architecture & Systems Fundamentals

Computer Systems Administration

Desktop Management

Technical Customer Service

Year Up United's Essential Skills Training

Experience

Students have the opportunity to put their skills into practice with access to hands-on, real-world internships with our corporate partners. This is where students gain the invaluable experience they need to get where they want to go.

Access

80% of alumni are employed and/or enrolled in college within 4 months of graduation. Our support staff will guide you through every part of your job search with personalized coaching.

Common role pathways:

Helpdesk Support

Desktop Support

Application Support

Telecommunication Specialist

Network Analyst

Year Up United Graduate Outcomes

80%

of graduates employed and/or enrolled in postsecondary education within 4 months of program completion

$53K

average starting annual salary of Year Up United graduates

92%

of graduates are satisfied with Year Up United

Helpdesk/Desktop Support Typical Job Tasks

Provide first level contact and communicate resolutions to customer issues; escalate unresolved queries to the appropriate level of support
Support the maintenance and upgrade of network devices; install and configure applications on a desktop

Track, route and redirect problems to correct resources
Support users with issues such as internet connection and printer problems

Learn more about Helpdesk/Desktop support

Eligibility Requirements

18-29 years old
High school graduate or GED
Low to moderate income
U.S. citizenship, permanent resident, DACA recipient, or employment authorization card
Live within commuting distance of a Year Up United location. Although Year Up United has shifted to a hybrid program model, you must be able to regularly attend in-person days throughout the duration of the program
Have not obtained a Bachelor’s degree

Available five days a week (M-F) for the entire duration of the program
Highly motivated to learn new technical and professional skills

More information about vaccination requirements can be found here.

Do you have DACA status?
Year Up United strongly supports DACA and welcomes young adults with DACA status. For more, see our DACA GUIDANCE page.