NATIONAL HEADQUARTERS, BOSTON
Senior Director of Strategic Human Resources, Boston
Sr. Director of Finance and Administration, Boston

ATLANTA
IT Instructor, Greater Atlanta
Business Communications Instructor, Greater Atlanta

BOSTON
Manager, Foundation Relations, Boston

NEW YORK
IT Support Specialist, New York City

PROVIDENCE
Currently, there are no job opportunities at the Providence location.

SAN FRANCISCO BAY AREA
IT Instructor/IT Support, San Francisco Bay Area
Director of Development, San Francisco Bay Area

WASHINGTON, D.C.
Director of Development, Washington, D.C
Partner Relations Manager, Washington, D.C.

Senior Director of Strategic Human Resources, national headquarters, boston

POSITION DESCRIPTION
Reporting directly to the National Director of Operations and Finance, the Senior Director of Strategic Human Resources is responsible for guiding leaders across multiple sites in recruiting, developing, motivating and retaining Year Up’s talented staff.  With a current team of two direct reports in Year Up’s National Office, s/he will organize, align, and dramatically expand strategic priorities focused on organizational and people development.  Existing programs are grounded in a competency model and include recruitment and selection, performance management and pipelining (succession planning), training and development, diversity and cultural competency, and staff relations and culture.  A key piece of the work involves helping Year Up define further how National staff members can best provide service to multiple, independent program sites.  The successful candidate for this position is smart, strategic, diplomatic and proactive. S/he must also be flexible to work in a fast-paced, highly interactive environment.

In keeping with Year Up’s values, the Senior Director of Strategic Human Resources will also interact with students as a mentor and group facilitator, participating in creating and sustaining a positive educational environment with trust among students, faculty and other staff. 

• Support effective orientation and transition of all new team members by reviewing existing processes, gaining site feedback, and proposing the next level of sophistication
• Work with Executive Directors across sites to develop and coordinate an on-going campaign to ensure an active pipeline of candidates
• Provide support to hiring managers by continuously improving the processes for developing the candidate pool to ensure outreach to diverse sources of talent, resume screening, interview management, collating of feedback, development of a recruiting database, reference strategizing, offer preparation, etc. 
• Recommend “recruitment and selection” metrics for reporting to managers, senior leaders, and board

• Facilitate pipelining sessions with senior leadership team, including analyzing and communicating trends, assembling performance/potential matrices, and pushing leaders to develop staff
• Interface with Executive Directors across sites to understand their feedback and needs
• Manage and propose next level of sophistication in performance review system, including driving compliance on performance evaluations, development plans, and Roles, Goals, and Accountabilities at all levels of the organization and working with team to develop an online performance management system fitting all needs of the organization
• Recommend “performance management and pipelining” metrics for reporting to managers, senior leaders, and board

• Work with Executive Directors to articulate Year Up’s training and development philosophy to include on-the-job, Year Up-sponsored and external training opportunities with manager coaching and competency-guided progression
• Support existing, and creatively expand, training and development programs in a way that minimizes disruption from staff’s day-to-day responsibilities   
• Help managers develop functional, individualized development plans for all staff
• Identify and recommend options for tracking effectiveness for training and development initiatives
• Provide structure, process, and guidance for staff usage professional development dollars
• Recommend “training and development” metrics for reporting to managers, senior leaders, and board

• Oversee and contribute to a holistic, multi-year effort to define and drive Year Up’s diversity and cultural competency strategy and outreach; create synergy off of work completed to date by broad, cross-sectional staff design team
• Support all organizational leaders on topics of diversity and cultural competency, and drive cross-organization conversations
• Update and refine diversity and cultural competency initiatives based on student, staff, and stakeholder feedback

• Engage all levels of Year Up by providing confidential and meaningful conduits for important employee feedback to be shared and acted upon
• Provide recommendations on ways to continuously improve staff experience
• Oversee production of three-day annual staff retreat by cross-site and cross-functional retreat committee; and work closely with National Operations team in designing thematic retreat focus
• Supervise design, implementation, analysis, and follow-up of annual staff survey, ensuring that Executive Directors provide input at all stages of the process
• Continuously link people development strategy to overall organizational goals
• Initiate and drive projects related to cultivating and supporting Year Up culture, staff satisfaction, and student/staff connection
• Recommend “staff relations and culture” metrics for reporting to managers, senior leaders, and board

Qualifications

• Passion for the mission of Year Up and commitment to the potential of urban young adults
• Smart, strategic thinker with effective, diplomatic, and proactive leadership skills
• Comfortable speaking internally or externally on behalf of Year Up
• Excellent interpersonal skills; ability to “read” people and connect with various audiences; extremely trustworthy, able to handle confidential matters, high use of discretion
• Non-profit or public sector/political campaign experience
• Experience and comfort in a fast-paced entrepreneurial environment
• Experience and comfort working with ambiguity
• Sound judgment, maturity, and the ability to handle sensitive and confidential information with discretion 
• Experience managing large or complex projects
• Competency in strategic planning and experience serving as a strategic business partner to a senior leadership team in an organization where national headquarters serves multiple sites
• Strong organizational and time management skills with exceptional attention to detail
• A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks, relationships and projects
• Masters degree a plus
• Management experience required
• 10+ years relevant experience, preferably in a services organization that invested heavily in staff development, and a proven track record:
• building/adapting/innovating talent life cycle programs and
• linking those programs to corporate strategy, mission and culture

To Apply
Please email a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity, (both in Word format), to Heather Wininger at hwininger@yearup.org, subject line “Senior Director of Strategic Human Resources.” Applications will be reviewed on a rolling basis.

back to top

Senior Director of Finance and Administration, national office, boston

POSITION DESCRIPTION
This role is a new position that will oversee a current team of four including an associate director of finance, a controller, a finance manager and a finance specialist. S/he will report directly to Sue Meehan, the National Director of Operations and Finance. The successful candidate for this position will be smart, strategic, diplomatic and proactive. S/he must also be flexible and able to work in a fast-paced, highly interactive environment. In addition to these key responsibilities, the finalist will be joining a team who provides leadership in creating and sustaining a positive educational environment, with trust among students and staff. In keeping with Year Up’s values, each staff member interacts with students and often incorporates some advising and/or mentoring into his/her work.

RESPONSIBILITIES

• Oversee cash flow planning, investment, asset management, and ensure availability of funds
• Ensure timeliness and accuracy of monthly and annual financial statements
• Ensure legal and regulatory compliance regarding all financial functions
• Oversee annual audit and proper filing of tax returns
• Create, measure and implement a robust financial management/reporting system, including grants management
• Design and implement financial systems that meet the needs of national expansion
• Shepherd the finance department’s overall policy and procedure manual
• Oversee all accounting functions to ensure proper maintenance of systems and appropriate internal controls
• Manage and oversee all financial systems and databases ensuring accurate and high quality data

• Work closely and transparently with all external partners including audit firm, financial and other consultants, as
  well as national vendors; create economies of scale that benefit the overall organization
• Lead all Human Resources administrative and compliance issues: organizing and maintaining proper
  documentation and HRIS systems, compensation, benefits and payroll
• Facilities management – liaise with operations staff across all sites to ensure efficient and consistent operations
• Real Estate Planning - negotiation of leases, ensuring adequate program and administrative space needs, etc.
• Oversee compliance function and ensure organization is meeting all necessary legal requirements
• Risk Management – work closely with the senior team to minimize exposure to risk
  

• Together with the National Director of Finance & Operations, this position will lead and facilitate the annual
  budget planning process; direct and administer all financial plans and budgets; and monitor progress.
• Develop financial business plans and forecasts; analyze program effectiveness and model growth projections.
• Participate in organization-wide policy decisions as member of the Senior Director team.
• Lead, develop and manage the Finance and Administration team, including an Associate Director of Finance,
  Controller, Finance Manager and Finance Coordinator.
• Liaise with senior leaders and line program staff to ensure that future financial needs are accommodated
• Work closely with senior development staff to ensure clarity around long term funding requirements.

• A CPA and/or MBA with at least 5 years experience in a senior level finance role, preferably in a nonprofit
  organization with a budget of $8 million or more
• Experience in a senior role, partnering with executive staff, resulting in the development and implementation of
  creative financial management strategies
• Experience with finance and accounting software packages. Experience with MIP a plus.
• Excellent written and oral communication and presentation skills.
  
• Excellent analytical and organizational skills.
• Demonstrated leadership ability in a flexible, team oriented, and high growth environment.

To Apply
Please apply online through on the Bridgestar job board by registering (free of charge) at www.bridgestar.org

back to top

Manager, Foundation Relations, boston

In keeping with Year Up’s values, the Manager, Foundation Relations will also interact with students as an advisor and group facilitator, participating in creating and sustaining a positive educational environment with trust among students, faculty and work site leaders.

RESPONSIBILITIEs

• Lead Year Up Boston’s grant-related fundraising strategies from inception to completion
• Research and identify new sources of private and corporate foundation funding compatible with the organization’s mission and programming
• Steward relationships with existing foundation partners, securing and coordinating pertinent information and meetings, and develop effective relationships with potential new supporters
• Conceptualize, plan, write, edit, steward and report on grant proposals to achieve budget goals
• Engage program and senior staff in the preparation and presentation of the organization in prospect relationships, stewardship activities, and grant development and management
• Establish and implement systems to ensure an effective grant-writing process, including tracking grant application statuses, creating and managing a grants and reporting calendar, and developing high-quality proposal templates  
• Play a significant role in the growth and development of Year Up’s student population by serving an advisor and facilitator with students

Qualifications

• 2+ years of professional fundraising experience in a fast-paced, entrepreneurial nonprofit environment
• Exceptional writing skills; experience writing and managing grants strongly preferred
• Excellent interpersonal skills and experience building relationships with both internal and external partners, with the ability to interact effectively with a diverse group of staff and stakeholders and demonstrate a commitment to high levels of customer service
• Commitment to the mission of Year Up, with a passion for working with young adults and an unshakable belief in their potential
• Ability to speak and write in a compelling way about the organization’s funding and programmatic goals
• Results-oriented and driven with a strategic approach to problem-solving; outstanding attention to detail with a highly organized work style and high professional standards
• Professional and resourceful, with the ability to work independently and as a team player, to take initiative and manage multiple deadline-driven tasks and projects simultaneously
• Bachelor’s degree or equivalent experience required

To Apply
Please upload a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity, (both in Word format) to Laura Roberts at http://jobs.cgcareers.org/application.aspx?id=1308. Applications will be reviewed on a rolling basis.

back to top

IT Support Specialist , new york city

In keeping with Year Up’s values, the candidate may also interact on occasion with students, participating in creating and sustaining a positive educational environment with trust among students, faculty and other staff.

RESPONSIBILITIEs

• Provide excellent customer support services to all staff and students in the support of computers, monitors, printers, phones, PDA’s and other peripheral devices for the local Year Up Site. 
• Be the focal point for new account, hardware and software requests
• As a member of the National IT group, serve as the liaison for the local site on all IT issues and projects
• Deploy images to staff and student PCs
• Maintain an inventory of hardware and software for the site
• Monitor and maintain site backups
• Perform routine system maintenance, including system updates, log checking, etc.
• Provide individual or small-group training on computer applications
• Work with the IT team to define and continually update hardware and software standards
• Consult with user community on wide range of often-complex hardware, software, and operating system issues
• Log all request, problems and resolutions in call tracking program
• Work with the rest of the IT team to improve the way technology is delivered to the enterprise. Including, finding, implementing, and documenting integrated solutions to computer problems
• Innovate and think outside the box regarding how Year Up can do things better and faster, particularly in regards to IT infrastructure

Qualifications

• Passion for the mission of Year Up and commitment to the potential of urban young adults
• Minimum one year combined training and experience supporting Windows-based IT systems
• Knowledge of Windows operating systems, Microsoft Office applications, and Ghost (or similar disk imaging software)
• Ability to install, troubleshoot, and maintain a wide variety of software applications
• Experience troubleshooting, upgrading and repairing desktop and notebook hardware
• Professional attitude and appearance
• Ability to work well in a team environment
• Excited about technology and its impact, keeping abreast of industry trends and learning and adapting skill set quickly and accordingly.
• Demonstrated reliable and methodical approach to troubleshooting issues
• Excellent interpersonal and customer service skills, including solid writing and written communications
• Strong organizational and time management skills with exceptional attention to detail
• Ability to handle a large volume of wide ranging user requests
• Experience and comfort in a fast-paced entrepreneurial environment
• Sound judgment, maturity, and the ability to handle sensitive and confidential information with discretion 
• A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks, relationships and projects
• Must be able to lift equipment (50lbs), to work longer hours when implementing and evaluating technology and, as necessary, to troubleshoot and fix problems in a production environment
• Some travel is required
• A+, MCP, MCSE desirable

To Apply
Please email a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity, (both in Word format), to Nathan Brown at itjobs@yearup.org, subject line “IT Support Specialist.” Applications will be reviewed on a rolling basis

back to top

IT Instructor, Greater Atlanta

Every instructor at Year Up is more than just a technical trainer. The foundation of our business model is high support and high expectations for our students. As such, instructors spend much of their time guiding students in professional behavior, helping to build their confidence, and advising them on choices (personal, professional, and educational) that will help them to reach their goals.

Instructors also participate in committees, site meetings, and other activities that enable our organization to operate and grow successfully. Our success to date is measurable: over 85% of our graduates are employed, at an average rate of $14+/hour, within six months of graduation.

• A passion for working with urban young adults, an unshakeable belief in their potential, and confidence in one's ability to make a difference
• Strong communication and teamwork skills
• Intermediate- to expert-level proficiency in Microsoft Office, Windows networking & troubleshooting, TCP/IP basics, and PC hardware support
• Bachelors degree and three to five years field experience; Master's degree in a related field is preferred
• Interest in working closely with a small team to support a growing program.

• Experience working with a similar population
• At least two years technical training and/or classroom teaching experience
• Technical certification (A+, MCSA, MCSE, etc.) and/or experience in an IT support role

To Apply
Please send your resume to Joe Gerena at jgerena@yearup.org along with a cover letter addressing why you would like to join Year Up, how your experience has prepared you for the challenge of this role, and how you heard about the position. To learn more about our program, please visit www.yearup.org.

back to top

Business Communications Instructor , Greater Atlanta

Every instructor at Year Up is more than just a technical trainer. The foundation of our business model is high support and high expectations for our students. As such, instructors spend much of their time guiding students in professional behavior, helping to build their confidence, and advising them on choices (personal, professional, and educational) that will help them to reach their goals.

Instructors also participate in committees, site meetings, and other activities that enable our organization to operate and grow successfully. Our success to date is measurable: over 85% of our graduates are employed, at an average rate of $14+/hour, within six months of graduation.

• At least two years classroom teaching experience (preferably experience in writing instruction at high school or college level)
• Master's degree in a related field
• A passion for working with urban young adults, an unshakeable belief in their potential, and confidence in one's ability to make a difference
• The ability to produce and instruct high-quality, well-prepared, college-level classes where students learn, are challenged and enjoy the learning process
• Strong communication and teamwork skills
• Interest in working closely with a small team to support a growing program

• Successful experience working with a similar population
• Demonstrated ability to develop curricula that meets college-level course requirements and workplace needs
• Skilled at developing multiple assessments that measure the progress and performance of a diverse student population

To Apply
Please send your resume to Joe Gerena at jgerena@yearup.org along with a cover letter addressing why you would like to join Year Up, how your experience has prepared you for the challenge of this role, and how you heard about the position. To learn more about our program, please visit www.yearup.org.

back to top

IT INSTRUCTOR / IT SUPPORT, san Francisco Bay Area

The IT Instructor/IT Support role is a year-round, full-time position that incorporates teaching, curriculum development, advising, group facilitation, and committee work. The instructor will teach Introduction to Computer Applications and Computer & Network Support I & II from an existing but evolving curriculum. Emphasis in the classroom is on the students learning from each other and through their own curiosity, not just from the teacher.

Every instructor at Year Up is more than just a technical trainer. The foundation of our business model is high support and high expectations for our students. As such, instructors spend much of their time guiding students in professional behavior, helping to build their confidence, and advising them on choices (personal, professional, and educational) that will help them to reach their goals.

Instructors also participate in committees, site meetings, and other activities that enable our organization to operate and grow successfully. Our success to date is measurable: over 85% of our graduates are employed, at an average rate of $14+/hour, within six months of graduation.

• A passion for working with urban young adults, an unshakeable belief in their potential, and confidence in one’s ability to make a difference
• Strong communication and teamwork skills
• Intermediate- to expert-level proficiency in Microsoft Office 2003/2007, Windows XP, Windows Vista, networking & troubleshooting, TCP/IP basics, and PC hardware support
• Bachelor’s (or master’s) degree in a related field
• At least two of the following:
• Experience working with a similar population
• Technical training and/or classroom teaching experience
• Technical certification (A+, MCSA, MCSE, etc.) and/or experience in an IT support role

To Apply
Year Up offers outstanding benefits and a competitive salary commensurate with experience. To apply, please send your resume to mcolina@yearup.org along with a cover letter addressing why you would like to join Year Up and how your experience has prepared you for the challenge of this role.

back to top

Director of Development, San Francisco Bay Area

In keeping with Year Up’s values, the Director of Development will also interact with students as a mentor and group facilitator, participating in creating and sustaining a positive educational environment with trust among students, faculty and other staff. 

KEY RESPONSIBILITIES: 

• Infrastructure Build-Out
• Create procedures and processes for a high-performing Development Department.
• Leverage Salesforce.com development module and implement processes and procedures for cultivation and stewardship of institutional and individual donors.
• Preparation and Prospecting
• Develop extensive knowledge and understanding of Year Up in order to present its mission and programs to prospects in both written and oral format
• Identify and research new funding opportunities, leveraging internal and external sources
• Prepare cultivation, solicitation and stewardship documents; devise and take action on new and improving approaches
• Work with the Executive Director to develop proposal budgets, write concept papers and proposal narratives, and assemble supporting materials
• Work across team and sites to identify and cultivate additional relationships
• Relationship Management
• Steward existing relationships through mail, phone and in-person contact
• Develop and demonstrate in-depth relationships with Year Up key donors and foundations, delivering high customer service at all times
• Organize and manage paper and electronic files related to funders and their corresponding deadlines
• Prepare and manage donor and grant correspondence, from formal grant reporting to donor correspondence
• Analyze and track relationships in Salesforce.com
• Event Planning and Production
• Plan and manage cultivation events and other special programs on- and off-site for current and potential donors and external contacts
• Engage program and senior staff in the preparation and presentation of the organization at events
• Student Facilitation and Advising
• Develop successful and trusting relationships with the students and create and sustain an environment at Year Up that supports these relationships
• Facilitate learning sessions and serve as an advisor to Year Up students
• Attend weekly Learning Community meeting

KEY COMPETENCIES

• Set Direction and Drive Execution
• Organizes and develops processes to ensure deadlines met and goals achieved
• Meticulously manages details that ensure the job is done
• Manages “up” and indirectly influences to ensure priorities met and goals aligned
• Communicating and Building Relationships
• Interacts with a broad range of stakeholders with different interests and needs
• Demonstrates advanced uses of empathy in building rapport with new contacts and cultivating relationships on behalf of Year Up
• Communicates persuasively and articulately

QUALIFICATIONS:

• Passion for the mission of Year Up and commitment to the potential of urban young adults
• Strong work ethic and positive attitude, with a willingness to be flexible and do whatever it takes to get the job done
• Prior proposal writing and/or fundraising and event experience
• Pre-existing knowledge of San Francisco Bay Area social and donor base helpful
• Eagerness/ability to identify challenges and implement solutions 
• Excellent organizational and project management skills
• Excellent interpersonal, oral and written communication skills, including an ability to speak compellingly about Year Up, its mission and funding goals to individuals and groups within the corporate and foundation sectors
• High and professional customer service skills characterized by consistent follow-up and follow-through
• Meticulous attention to detail
• Demonstrated success managing multiple projects and operating with purpose, urgency and accuracy in a fast-paced, deadline-driven, entrepreneurial environment
• A professional and resourceful style with the ability to work independently and as part of a close-knit, start-up team
• Ability to leverage relationships and events to cultivate additional relationships
• 5-7 years of professional experience, preferably in a non-profit environment
• Proficiency in Microsoft Word, PowerPoint and Outlook and Excel required

Bachelor's Degree required

To Apply
Please email a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity, (both in Word format), to Jay Banfield at jbanfield@yearup.org, subject line “Director of Development.” Applications will be reviewed on a rolling basis.

back to top

Director of development, washington, d.c.

POSITION DESCRIPTION

• The ideal candidate will be a smart, articulate, flexible, seasoned manager capable of working independently and taking initiative.
• Resourceful and creative in his/her approach to problem solving,
• The ideal candidate will be both driven to generate and lead new projects and partnerships and prepared to manage all of the back-end work involved in a start-up organization with a lean staffing model.
• S/he will be a natural net-worker, familiar with the fundraising landscape and comfortable and effective at navigating the cultural and political nuances of donor communities. 
• The ideal candidate will have full working knowledge of corporate and foundation giving and tracking system management.
• In keeping with Year Up’s values, the Director will interact with students as an advisor and group facilitator, participating in creating and sustaining a positive education environment, with trust among students, faculty and work site leaders

Skill Set

• Available to the DC site as a senior, experienced development resource with a proven track record. Providing a full compliment of skills including direct solicitation, goal management, donor management and staff management.
• Has own individual portfolio of prospects and annual goal.
• Centralized development functions ensure standardization as well as high levels of execution.
• Devise and oversee all mailings, donor correspondence, grant proposals and foundation reports.
• Leverage time of Executive Director and National leaders in cultivating high-potential donors and prospects.
• Work closely with the Executive Director to review structure of development teams ability to achieve and grow resources.
• Must be able to build an active annual fund, major gifts, events, principle and capital gifts as well as planned gifts; corporations and foundations giving.
• The Director  will be responsible for focusing their efforts and maintaining databases so all are clear on what monies have been committed, what monies are outstanding and when those should be collected and how.

Qualifications

• A Bachelor’s Degree (Master’s Degree preferred) and 7-10 years of management experience in all aspects of fundraising;
• Excellent writing, verbal and interpersonal communication skills; extensive experience overseeing teams and workgroups, and the ability to work with minimum supervision and meet expected goals;
• A proven track record in effective implementation of strategic fundraising, and be able to demonstrate an ability to articulate the organization’s position in the marketplace;
• High levels of motivation, energy and confidence, with strong interpersonal and presentation skills;
• Ability to multitask and meet deadlines;
• Successful candidate will possess the ability to develop superb working relationships with staff centrally and in field offices as well as contractors, volunteers, partners, investors;
• Experience in fundraising systems a must;
• A passion for working with urban youth and an unshakable belief in their potential;
• A strong work ethic and positive attitude, with a willingness to be flexible and do whatever it takes to get the job done;
• Occasional domestic travel is required.

To Apply
E-mail a resume and thoughtful cover letter stating the skills/experience you have that match the qualifications of this position as well as how you heard about the position to Bridgette Gray at bgray@yearup.org. Please include “Director of Development” in the subject line.  No phone calls please.

back to top

Partner Relations Manager, washington, d.c.

POSITION DESCRIPTION
Year Up is an exciting and dynamic organization whose mission is to prepare urban young adults for work and learning in our technology-driven society, guiding them toward successful and rewarding careers and higher education. Founded in 2000, Year Up offers its students a one-year program of intensive technical and professional skills training, paid internships. The Greater Washington site seeks a Partner Relations Manager to join their staff team. The Partner Relations Manager reports to the Greater Washington site’s Director of Apprenticeships.

• Coordinating corporate partner relations including organizing corporate events, scheduling orientation meetings, and conducting corporate site visits to support apprentices.
• Ensure that upon apprenticeship placements that students receive a packet with job description, company information, contact information, questions to ask on orientation meetings, paper, pen, etc.
• Increase knowledge of Survey Monkey and to ensure that the surveys are sent out accordingly and that the responses are received in a timely manner.
• Assist Year Up members in transitioning from students/interns to alumni members of the program.
• Responsible for providing DC content to the quarterly alumni newsletter and ensuring contact information is current and information is being distributed accordingly.
• Responsible for database management of DC alumni information, newsletters, and announcements.
• In addition to these responsibilities, and in keeping with Year Up’s values, the position requires interaction with students as advisor and advocate. 
• Responsible for all partner communications, conflict resolution, and compliance on partner interactions
• Ensures that partner issues are dealt with in an efficient manner, informing the AD of any problems that may arise.
• Manages the student contract
• Works closely with AR to change and edit invoices
• Aware and in pursuit of account growth and new business, involving the AD
• Uses Sales Force as the main source for contact management
• Provides regular two-way communication between the partner and team, to provide strong team representation and set proper partner expectations.
• Reports to the AD, providing regular input on all account activity, including status and call reports on a weekly/daily basis.

Qualifications

• A proven passion for working with urban youth and an unshakable belief in their potential;
• Minimum 3 years of account management experience;
• Proven account management skills required in order to create, maintain and enhance customer relationships;
• Documented strengths in meaningful relationship building, management and growth:  a consummate net-worker who is able to move comfortably and credibly in the community;
• Strong attention to detail and follow-up;
• Strong technical competence;
• Skilled at the art of negotiation;
• Responds to stressful situations and deadlines proactively and not reactively
• Ability to plan, introduce and lead a process that enables high quality growth;
• Ability to lead, willingness to be led, and comfortable with situational leadership;
• Ability to work with minimal supervision;
• Self starter and takes initiative; and
• Bachelor’s degree preferred

To Apply
E-mail a resume and thoughtful cover letter stating the skills/experience you have that match the qualifications of this position as well as how you heard about the position to Bridgette Gray at bgray@yearup.org. Please include “Partner Relations Manager” in the subject line.

back to top

Year Up is an equal opportunity employer. Year Up is committed to hiring staff who reflect the diversity of the communities it serves.